Returns & Exchanges
At Jamila-eg, we want you to be completely satisfied with your purchase. If your new fashion find isn't perfect, you can return or exchange items within 14 days of delivery provided they are in their original condition.
Initiate Your Request
Contact our customer support team via WhatsApp or email with your order number and the reason for the return or exchange.
Pack the Items
Ensure the items are unworn, unwashed, and have all original tags attached before placing them back in their original packaging.
Courier Pickup
Our courier partner will contact you within 48 hours to schedule a pickup from your doorstep at a convenient time.
Quality Check & Refund
Once we receive and inspect the items, we will process your refund to your original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing